A PATIENT IS REFUSED MEDICAL CARE AND SERVICES AT EREBUNI MEDICAL CENTER
On July19, 2022 beneficiary N.A. (name is changed) applied to New Generation Humanitarian NGO (hereinafter also referred to as NGNGO). The beneficiary informed that in September 2019 she had applied to Erebuni Medical Center with health issues and was urgently operated on by surgeon Saribek Saharyan with a life-saving indication. However, the patient’s health condition was not improved after the surgery and Saribek Saharyan operated her with the same indication 3 more times. After the second surgery, they had to do another urgent surgery the next day due to the surgeon’s mistake as attested by the patient. Despite all that the patient’s health condition wasn’t improved again, and she had to turn to Erebuni medical center and her doctor numerous times but the doctor and even the medical center refuse to accept the patient.
Moreover, on July 4, 2022 the patient had to call an ambulance due to another worsening of her state of health, the 44th ambulance unit arrived and took the person to Erebuni medical center.
The person was refused to be accepted at the very reception hall of the hospital and was not provided necessary and proper medical care. N.A. called her surgeon but the latter again didn’t answer her calls.
The person’s health condition continues to worsen due to the fact that Saribek Saharyan didn’t provide her proper medical care. Moreover, the doctor refuses to provide any medical assistance to the patient up to this day, by saying: “What do you want me to do – to take you to my house and take care for you? Go, live as long as you can survive.”
New Generation Humanitarian submitted a written complaint about this case to the Ministry of Healthcare of the Republic of Armenia, and Health and Labor Inspection Authority of the Republic of Armenia. The Ministry of Healthcare, applied to Erebuni medical center in a written form requesting to examine the raised question within three days and inform the Ministry of Health of the examination results. The case is in progress.
Clarification․
The LAW OF THE REPUBLIC OF ARMENIA ON “MEDICAL AID AND SERVICE FOR POPULATION”
Article 28:
1․ The providers of medical aid and services are obliged to:
7) ensure caring and respectful attitude towards the patients,
2.The providers of medical aid and services, persons engaged in illegal medical activity are liable as provided for by the law for the harm caused to a person’s health through their fault as well as for transferring information of medical confidentiality.
Article 31:
- The medical workers are obliged to:
1) be guided by the interests of the patient during their healthcare activity;
3) show caring, non-discriminatory and respectful attitude towards the patient;
10) fulfil the patient’s demands as provided for by the patient care management practices and procedures, within the powers assigned to them by legislations;
11) comply with the professional ethics code of a medical worker.